FAQ
Bright Answers to Your Glowiq QuestionsWelcome to Glowiq Support – where bright ideas meet clear answers. Below, you’ll find everything you need to know about shopping with us. Still have a question? No worries—our support team is just a click away.





Are Glowiq products compatible with smart home systems?
Not yet—but who knows what the future holds? While our current lineup isn’t smart home compatible, we’ve got a few surprises in the works. Stay tuned or subscribe to our newsletter to be the first to know what’s coming next.
How do I install my new lighting?
We design everything to be as plug-and-play as possible—because modern shouldn’t mean complicated. Most items come with an easy-to-follow setup guide.
What’s your return policy?
- What’s your return policy?
If you're not glowing with satisfaction, you have 30 days to return your product for a full refund. Just make sure it’s unused and in original packaging. Easy, breezy, no awkward questions.
Quick heads-up! Returns and exchanges have a $5 restocking fee. Snagged something at 30% off or more? Those sale steals are final—no take-backs. Gotta keep it fair and bright for everyone!
- How do I start a return?
Just email us at help@glowiq.com with your order number and the reason for return. We’ll guide you through it—no drama, just solutions.
- How can I contact customer support?
Email us at help@glowiq.com. We don’t do robots—our team is real, friendly, and pretty sharp.
What payment options are available?
We accept all major credit cards, because keeping it simple, secure, and stress-free is kind of our thing.
Prefer a quicker checkout? We’ve got you covered with Amazon Pay and PayPal too. Just a heads-up: all prices are listed in USD, but your card will handle the currency conversion like a pro.
- Can I change or cancel my order?
If your order hasn’t been shipped yet, we’re happy to help make changes. Send us an email at support@glowiq.com within 12 hours of ordering—faster than our smart lights turn on.
How much is shipping?
All orders are carefully reviewed, approved, and prepared for shipment within 1–3 business days. Once dispatched, standard delivery within the contiguous U.S. typically takes 4–7 business days via local postal services.
Please note: Shipping timeframes do not account for customs processing. Occasional delays may occur during peak periods such as holidays and promotional events.